Privacy Policy

UAB EXPRESS HEROES

General Information

This Privacy Policy (hereinafter referred to as the Privacy Policy) of UAB Express Heroes (hereinafter referred to as the Data Controller) sets out the conditions for the processing of personal data using the website managed by the Data Controller. The terms and conditions of the Privacy Policy apply to you every time you access the content and/or the service we provide, regardless of which device (computer, cell phone, tablet, TV, etc.) you are using.

It is very important that you read the Privacy Policy carefully because, every time you visit the website owned by the Data Controller, you agree to the terms and conditions set forth in this Privacy Policy. If you do not agree to these terms and conditions, please do not visit our site, do not use our content and/or services.

We confirm that the data of visitors of the website of the Data Controller will be collected in accordance with the applicable requirements of the legal acts of the European Union and the Republic of Lithuania and the instructions of the controlling authorities. Our company has all reasonable technical and administrative measures in place to protect our collected data about website visitors from loss, unauthorized use, and alteration.

Persons under the age of 16 cannot provide any personal data through our website. If you are a person below the age of 16, you must obtain the consent of your parents or other legal guardians before submitting personal information.

The terms used in the rules are understood as they are defined in Regulation No. 2016/679 (EU) on General Data Protection.

 

What information do we collect about you and how we are doing it?

We collect anonymous and generalized information about website traffic:

  • information about your device;
  • features of website browsing;
  • anonymous and generalized information about website visited pages and the country from which you connect to our site.

We may also receive you from third-party social networking services when you connect to them, for example, through your Facebook accounts.

Information provided by you directly (on different pages of the website, communication forms, and questionnaires)

  • full name
  • address
  • e-mail address

 

The following cookies may be used on the website:

  • mandatory technical cookies are cookies that are necessary for the functioning of the website;
  • functional cookies are cookies that, while not necessary for the functioning of the website, but significantly improve its performance, quality, and user experience;
  • statistical cookies are cookies used to prepare statistical analysis of the navigation methods used by visitors to the website; data collected by these cookies are used anonymously;
  • targeted or promotional cookies are cookies that are used to show suggestions or other information that might be of interest to you.

Statistical and promotional cookies

The visitor can set the browser to prohibit using cookies: (instructions in English)

Chrome, Firefox, Internet Explorer, Edge, Safari, Opera

If you visit our website, we also collect the information that indicates how you are using our services or automatically generated visit statistics.

Information from third-party sources

We may receive information about you from public and commercial sources (as permitted by applicable law) and associate it with other information we receive from you or about you. We can also receive information about you from third-party social networking services when you sign in, for example through your Facebook accounts.

Other information we collect

You may choose not to provide us with certain information (for example, the information requested when sending your request on our website), but in this case, you may not be able to get a response to the request received through the website.

How do we use your information?

We collect information about you legally because we have a legitimate interest in maintaining the stability of our website and monitoring its attendance.

We can use the information collected for the following purposes:

  • Find out what services your visitors are most interested in so that we can improve them and create new content, products, and services;
  • Collect information about visitors’ actions on the site, analyze data for the purpose of improving the website convenience;
  • Contact the visitor.
  • Conclude a contract with you, perform the contract concluded with you, and provide questions and information related to the conclusion or performance of the contract;
  • Transfer the necessary data for concluding or executing contracts (including pre-contractual actions) to our partners (eg. insurance companies, banks);
  • Perform accounting activities related to the execution of contracts;
  • Provide you with other services or provide information in response to your request;
  • Prepare and provide you with business partner proposals.

To who we disclose your information?

  • We undertake not to transfer your Personal Data to any unrelated third parties, except in the following cases:
  • if your consent to the disclosure of Personal Data is provided.
  • when providing services – to our partners who provide the services for purchase, delivery, or other services ordered by you. For these service providers, we will provide just as much of your personal information as it will be required to provide the particular service.
  • to law enforcement institutions in accordance with the procedure provided by the legal acts of the Republic of Lithuania.

What are we doing to protect your information?

Personal data are protected against loss, unauthorized use, and alteration. We have physical and technical measures in place to protect all information we collect for the purposes of our service provision. Bear in mind that, although we take appropriate action to protect your information, no website, online transaction, computer system or wireless connection is completely safe.

We will retain your data for 1 year after your last use of our services or content. At the end of this deadline, personal data shall be deleted in such a way that they can not be recovered.

Your rights

The data subject whose data is processed in the activities of the Data Controller has the following rights:

To know (be informed) about his data processing (right to know);

Having access to your data and the manner in which they are processed (right to access);

Request to correct or supplement the incomplete personal data (right to rectify), taking into account the purposes for the processing of personal data;

Destroy your data or suspend the processing of your data (except for storage) (right to destroy and right to “be forgotten”);

Have the right to require the data controller to restrict the processing of personal data for one of the legitimate reasons (right to limit).

Have the right to data transfer (right to transfer);

To oppose to the processing of personal data when this data is processed or intended to be processed for direct marketing purposes, including profiling, insofar as it relates to such direct marketing.

If you no longer want your personal data to be processed for direct marketing purposes, including profiling, you can write an e-mail to info@expressheroes.eu and object to the processing of your personal data for direct marketing purposes and/or for using automated processing of your data, including profiling**, without giving reasons for your request.

**According to the Personal Data you submit to us, we can carry out the profiling of your Personal Data in order to provide tailored solutions and offers to you. You can cancel your consent at any time to process Personal Data in an automated way, including profiling, processing, or objecting to it.

The Data Subject has the right to submit any request or instruction relating to the processing of Personal Data, to the Data Controller in writing, by mail: Pramonės pr. 13, 51327 Kaunas.

Upon receipt of such request or instruction, the Data Controller shall, within one month from the date of the request, provide an answer and perform or refuse to perform the actions specified in the request. If necessary, the specified period may be extended by another two months depending on the complexity and number of requests. In this case, the Data Controller shall inform the Data Subject about such extension within one month from the receipt of the request, and indicate the reasons for the delay.

The Data Controller may not enable the conditions for Data Subjects to exercise the above rights, except to refuse to process Personal Data for direct marketing, in cases provided for by law, if it is necessary to ensure the prevention, investigation, and detection of violations of offenses, professional or service ethics, as well as the rights of the Data Subject or others, and the protection of liberties.

Third-party websites, services, and products on our websites

The Data Controller’s website may contain third-party advertising boards, links to their websites, and services that are not controlled by the Data Controller. The Data Controller is not responsible for the safety and privacy of information collected by third parties. You must read the privacy notices applicable to third-party websites and services that you use.

Cookies

When you visit the Data Controller’s website, we want to provide content and features tailored to your needs. For this, we have to use cookies. These are small files of information that are automatically generated when you browse the site, and they are stored on your computer or other terminal devices. They help the data manager to recognize you as the previous visitor to a certain website, save the history of your visit to the site and adapt the content accordingly. Cookies also help ensure the seamless functioning of websites, allows us to monitor the duration, frequency of visits to websites, and collect statistical information about the number of site visitors.

Descriptions of cookies used on our site

Cookie name      Cookie type        Moment of creation        Validity time       Data used

_ga         Statistics cookies              Opening the website      2 years Unique identifier

_gid       Statistics cookies              Opening the website      24 hours              Unique identifier

tv_session_id    Functional cookies           Opening the website      During the session           Unique identifier

interface_lang   Functional cookies           Opening the website      4 months             Language code

cookieconsent_status    Functional cookies           Clicking Accept  24 hours              Selected value

 

How to manage and delete cookies

When you use the browser to access our content, you can configure your browser to accept all cookies, to reject all cookies or notify when a cookie is downloaded. Each browser is different, therefore, if you are not sure how to change the cookie preferences, look in the help menu. The operating system of your device may have additional cookie controls. If you do not want the information to be collected through cookies, use a simple procedure available in most browsers that allow you to refuse cookies. To learn more about managing cookies, visit www.allaboutcookies.org/manage-cookies/.

However, please bear in mind that deleting cookies in some cases may slow down the speed of browsing, restrict the functionality of certain sites or block access to the website.

Our website may contain links to other people’s, company’s or organization’s websites. Please note that the Data Controller is not responsible for the content of such websites or the privacy principles they use. So if you click on a link from the Data Controller’s website to access other websites, you should take a look at their Privacy Policy separately.

Contact us

If you have any questions about the information provided in this Privacy Policy or have noticed a gap in our website or have any other questions regarding the processing of your personal data, please contact us: info@expressheroes.eu

Final provisions

The Privacy Policy is reviewed and updated according to the needs of the Company or when the legal acts regulating the processing of personal data change. Once the Privacy Policy is updated, the information will be posted on our website. If you log in or use the content and/or services we provide after the information is posted, we will assume that you agree to the new requirements set out in the update.